Practical guide: learn how to request a refund on Steam!

If you meet the platform's requirements, you can get your money back within 7 days.

It's common that when we buy a game on Steam, after playing it for a while, we don't feel satisfied. Either because the game doesn't match the trailer, or because its frame rate is very low, or because the game crashes quite frequently. But here comes the question: how to request a refund on Steam?

Luckily, the platform has very flexible refund policies, which allow its users to request a refund of a purchase when it does not meet their expectations.

Therefore, today we bring you this tutorial so that you can return a game and ask for your money back on Steam, as long as it meets the platform's requirements. Wait, you don't know if you meet the requirements? Then find out below!

Tutorial on how to request a refund on Steam

First of all, it is important that you know that, to request a refund for any game purchased on Steam, the purchase must have been made within 14 days. After this time, it is not possible to recover the money spent. Furthermore, within this period, you can only have played the game for up to 2 hours, any additional minute makes the purchase no longer refundable.

Therefore, if you meet these requirements, learn below the steps on how to request and receive a refund for a game purchased on Steam.

Log in to your account and sign in to Steam Support

The first step is to enter the Steam and, in the top corner of the screen, click on login. Then log in to your account. Once this is done, on the home screen, click on the 'support' category.

Thus, a page will be loaded with recent products, but to better view the games purchased, simply click on 'purchases'. This way, purchases from the last 6 months will be listed.

From the list, you must choose the game you recently purchased for which you want to request a refund. Simply click on the title and the information relating to the purchase will then be loaded, namely: transaction ID, payment method, product value and purchase date.

You will also notice that below the question: 'what problem are you having with this purchase?', there is the option 'I want to be refunded', click on it. Afterwards, click on the 'I want to request a refund' option.

Immediately, the platform will return some important data to you, such as where the amount will be refunded. Here, the amount paid can go to your Steam wallet or to the payment method used at the time of purchase. This way, if you used a credit card, the amount will be refunded on your next invoice.

Complete the refund request

You will still need to fill out some information on the refund request, such as the reason for the request. The platform lists several reasons options, among which you need to choose one. If none match your needs, click on 'my problem is not listed', and fill in the real reason why you want your money back in the comments.

Once you have filled in all the data, click 'send request' and wait for a response to your request by email. When completing the request, a ticket will be opened on Steam and a protocol will be generated, write down the number or take a screenshot of the screen.

It is important to say that at any time within the 'support' category you can go back by clicking on 'cancel refund request'. Now, if you want to proceed with the request, just wait for communication from Steam.

Wait for communication from the platform via email

Once your purchase has been refunded and if returned to your Steam wallet, the credit will be available at up to 7 days. In fact, when logging into your account, in the top right corner, you will be able to see a pending amount related to the refund.

Furthermore, within the support channel, when you click on 'purchases', in front of the game title, you will find the status of 'refunded'. This is proof that your request was successful.

Now that you know how to request a refund on Steam, how about sharing it on social media with your friends who are also fans of the platform? This way we bring more information to even more people who are going through situations like this.

Furthermore, if you enjoy the universe of games, know that on our website you will find lots of tips and suggestions for cool game titles. In fact, go there a list of cute and anti-stress games to pass the time?